Warranty Terms

warranty makes perfect

BD provides an after-sale warranty that can be obtained in the most hassle-free way exist. Please refer to the warranty period as it differs according to the country.

KSA: 24 months warranty               (+6 months extra) *

UAE:12 months warranty                (+6 months extra) *

All quality-related defects on items sold directly by BD or BD’s authorized resellers are covered by an extensive warranty, starting from the date of purchase. All quality-related warranty claims on purchases made through BD’s authorized distributors and retailers.

BD limited warranty is restricted to the country of purchase(KSA&UAE). The limited warranty is void once items are taken outside these countries where it was purchased or shipped directly from an authorized online purchase.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise, a new item will be sent. In some cases where a replacement is not an applicable or preferred option, BD will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Eligibility and procedures of warranty claims

• customer must provide sufficient proof of purchase
• BD must document what happens when the customer troubleshoots the product.
• The defective item’s serial number and/or visible proof depicting the defect are required.
• BD may return an item for quality inspection.
• For defective items that BD needs to have returned, warranties on those replacements are voided if the wrong item is returned to BD or if the defective item is not returned.

* For limited time only